Privacy Policy
Last updated: 25 August 2026
FOX&PIGEON LTD. (“FOX&PIGEON”, “we”, “us”) is the controller of personal information collected through foxpigeon.com. We are registered in England and Wales under company number 14825228. Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For privacy questions or to exercise your rights, contact contact@foxpigeon.com.
Information we collect
We collect the information you provide when you place an order or contact us, including your name, email address, billing and delivery address, telephone number, order details and correspondence. We also receive the payment confirmation and transaction information needed to process an order from the payment method you choose. Payment providers process payment details under their own privacy notices.
When you browse the site, we may collect limited technical and usage information, such as IP address, browser and device information, pages viewed, and cookie preferences. Details of cookies and similar technologies are in our Cookie Policy.
Why we use information
- To process and deliver orders, handle payments and provide customer support: performance of a contract.
- To keep accounting and tax records and meet legal requirements: legal obligation.
- To protect the store, prevent fraud, resolve enquiries and improve site security and operation: our legitimate interests, where these are not overridden by your rights.
- For non-essential cookies and direct marketing where required: your consent. You can withdraw cookie consent through the website’s cookie preferences and unsubscribe from marketing at any time.
Who receives information
We share information only where necessary with payment providers, delivery partners, website hosting and technical-support providers, and service providers that help us operate the store, analyse site performance or communicate with customers. These organisations process information under their own terms or under instructions and safeguards appropriate to their role.
International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we use the safeguards required by applicable data-protection law.
How long we keep information
We keep order, customer-service and technical information only for as long as needed for the purposes above, including applicable tax, accounting and legal requirements. We then delete or anonymise it where appropriate.
Your rights
Depending on the circumstances, you may ask us for access to, correction of, deletion of, restriction of, or a copy of your personal information. You may object to processing based on legitimate interests and withdraw consent at any time. To make a request, email contact@foxpigeon.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Changes to this Policy
We may update this Policy when our processing or legal requirements change. We will publish the revised version on this page and update the date above.
